The rule that in order to be a successful full-time PowerSeller, you have to find a wholesale supplier and sell consumer goods at high volume or high profit, isn’t one that applies to everyone.
I will like to says selling vintage and collectible goods is a more certain way to make a profit and stand out from the crowd. “This is just my opinion, but people who sell vintage and used goods are going to survive longer than those who sell new items that have a small profit margin. I think selling on eBay is a tough business to break into. Every time eBay raises its sellers’ fees, it hurts those sellers who work on volume. It wouldn’t take much to drive someone out of business because margins are so tight. Not only that, but you can carve yourself out a niche, and then run into a ‘clone’—someone who figures out who your suppliers are, and what your secret of success is. You always have to stay one step ahead of the competition. “For me, my success depends on my knowledge of vintage things. If I sell things that can’t be duplicated, then I have less direct competition.”
On eBay, customer
service boils down to a few simple practices:
● Answering e-mail as quickly as possible
● Being available on the phone when needed
● Shipping out items as soon as payment is received
● Being clear about your returns policy
● Being receptive (not necessarily submissive) to claims that
merchandise was lost or damaged in transit
Being able to do all these things requires an almost obsessive dedication—or at least the ability to delegate the responsibility to your employees. In either case, if you can’t be at your computer virtually all the time, you need to check your e-mail several times a day. The trick is to check your e-mail frequently during the hours you have designated for work; when your work schedule is done, take time off so you don’t let your work take over your entire life.
Remember! Customer service on eBay often makes the difference if you’re selling merchandise that isn’t unique and that is sold by many other vendors.
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